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Shannon Mcallister

• March 07, 2020 17:40

The  person living with me is the one whom i want to monitor.  She knows my phone number and email.  How can i protect my camera from her hacks?  If I create and use a different email..will that fix my situation?

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• Official comment

  

  Joel

  • March 09, 2020 16:38
  • Edited

  Hello Shannon,

   

  Thank you for reaching out to EZVIZ, Please log into the current account, and delete the device(s) from your account. When you have completely deleted the device from your account, log out of that account, then create another account using your email and set a password that you can remember. To complete this setup, log into the new account and add the device to that account.

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