FREQUENTLY ASKED QUESTIONS
General FAQ
- How to get the verification code for the device
- How to share your devices with friends and family
- The ezviz when connected to electrical power the front indicator cycles between red and blue, what does that mean?
- How many days of video can be stored in a 16GB SD card?
- Does the AC Power supports 220v?
- How can you delete recording/pictures from the cloud?
EZVIZ WIFI Cameras
- Can you view the live video feed on your phone without being connected to WiFi?
- Can you prevent it from recording sound?
- Is there any way to disable the flashing Status light?
- Can I remotely view the video recorded on the memory microsd?
- How can I get the camera connected to my WiFi?
- What type of WiFi router do I need?
EZVIZ Smart Recorders
- Does X5C Support HDMI and VGA Output at the same time?
- What is the X5C Decoding Channel capability
- How is X5C Wi-Fi Performance?
- What is the suggested distance between router and X5C?
- What is the X5C’s HDD capacity?
- Why does the X5C’s buzzer keeps beeping?
EZVIZ Smart Home Devices
- What’s the available PIR detection distance?
- What to do if PIR alarm is too frequent?
- How long does it take to charge DP1 battery?
- What’s the appropriate range of door thickness for DP1?
- If you set human body detection time to 5s and video recording time to 15s, what will the recorded video file be if someone hangs around the door for a long time？
- What’s the effective range of the IR light of DP1?