How to reset the password for your DVR or NVR

****No Special characters allowed on the DVR/NVR units

Password Reset via Long Serial Number:-

1. To process your password reset request, please kindly take a picture of the reset password screen on your monitor
2. Attach the picture to an email including your Full name, email address, Place of purchase, Date of Purchase, and send that email to service@ezvizlife.com.
3. We will respond to you with your set of secure code to reset the password ***In the future, you can reset your password conveniently by using the file attached to this message or by connecting the EZVIZ device to a router and adding your EZVIZ device to your EZVIZ account.

Please follow the steps below to add your EZVIZ device to your account;

1. Download and install the EZVIZ mobile app or from your computer browser(Firefox, Internet Explorer or Safari), visit us.ezvizlife.com and click on support > Navigation > cloud sign in
2. Create an EZVIZ account or log into an existing account
3. Tap on the “+” sign or “Add a device” icon
4. Select the option to add by serial number
5. Input the 9-digit serial number (0820181021CCWR123456789WCVU) and follow the prompt
6. When prompted, input the new password you have just created for your EZVIZ device and complete the process

Password Reset via GUID File : -

To process your password reset request, please kindly follow the steps below;

1. Insert a USB drive into the USB slot on the unit
2. Click the "Export" button to export the GUID file to the USB
3. Send this GUID file to service@ezvizlife.com Next, EZVIZ Tech team will send this file to the team to generate a reset key for your device within 24-48hrs How to Import the GUID file and change your password

The steps below will enable you reset your device:

1. Download attached file and save the downloaded file to a USB drive
2. Insert the USB drive into your EZVIZ Device
3. Click on forgot password and Click "Ok" to go to the password reset menu
4. Locate the file and click on Import
5. Follow the prompt to create a new password for your device

***In the future, you can reset your password conveniently by using the file attached to this message or by connecting the EZVIZ device to a router and adding your EZVIZ device to your EZVIZ account.

Please follow the steps below to add your EZVIZ device to your account;

1. Download and install the EZVIZ mobile app or from your computer browser(Firefox, Internet Explorer or Safari), visit us.ezvizlife.com and click on cloud sign in
2. Create an EZVIZ account or log into an existing account
3. Tap on the “+” sign or “Add a device” icon
4. Select the option to add by serial number
5. Input the 9-digit serial number (0820181021CCWR123456789WCVU) and follow the prompt
6. When prompted, input the new password you have just created for your EZVIZ device and complete the process