****No Special characters allowed on the DVR/NVR units
Password Reset via Long Serial Number:-
- To process your password reset request, please kindly take a picture of the reset password screen on your monitor
- Attach the picture to an email including your Full name, email address, Place of purchase, Date of Purchase, and send that email to service@ezvizlife.com.
- We will respond to you with your set of secure code to reset the password ***In the future, you can reset your password conveniently by using the file attached to this message or by connecting the EZVIZ device to a router and adding your EZVIZ device to your EZVIZ account.
Please follow the steps below to add your EZVIZ device to your account;
- Download and install the EZVIZ mobile app or from your computer browser(Firefox, Internet Explorer or Safari), visit us.ezvizlife.com and click on support > Navigation > cloud sign in
- Create an EZVIZ account or log into an existing account
- Tap on the “+” sign or “Add a device” icon
- Select the option to add by serial number
- Input the 9-digit serial number (0820181021CCWR123456789WCVU) and follow the prompt
- When prompted, input the new password you have just created for your EZVIZ device and complete the process
Password Reset via GUID File : -
To process your password reset request, please kindly follow the steps below;
- Insert a USB drive into the USB slot on the unit
- Click the "Export" button to export the GUID file to the USB
- Send this GUID file to service@ezvizlife.com Next, EZVIZ Tech team will send this file to the team to generate a reset key for your device within 24-48hrs How to Import the GUID file and change your password
The steps below will enable you reset your device:
- Download attached file and save the downloaded file to a USB drive
- Insert the USB drive into your EZVIZ Device
- Click on forgot password and Click "Ok" to go to the password reset menu
- Locate the file and click on Import
- Follow the prompt to create a new password for your device
***In the future, you can reset your password conveniently by using the file attached to this message or by connecting the EZVIZ device to a router and adding your EZVIZ device to your EZVIZ account.
Please follow the steps below to add your EZVIZ device to your account;
- Download and install the EZVIZ mobile app or from your computer browser(Firefox, Internet Explorer or Safari), visit us.ezvizlife.com and click on cloud sign in
- Create an EZVIZ account or log into an existing account
- Tap on the “+” sign or “Add a device” icon
- Select the option to add by serial number
- Input the 9-digit serial number (0820181021CCWR123456789WCVU) and follow the prompt
- When prompted, input the new password you have just created for your EZVIZ device and complete the process
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