EZVIZ North America does not offer support to customers from other regions other than users in North America. If you are looking for support on your EZVIZ product(s) or services from your region, please contact EZVIZ global support team by email at support@ezvizlife.com or you can contact the support group for your region
If you are in North America click here to submit a request.
Click here to go to the North American support page
Click here to go to the community page
If you need assistance, you can reach the Ezviz tech team @ 1-855-693-9849 Mondays - Fridays 4am – 8pm Pacific Standard Time, or reply this email. You can also click here to start a live-chat.
For support request from other regions please see the list below
EZVIZ Europe
support.eu@ezvizlife.com<mailto:support.eu@ezvizlife.com>
support.asia@ezvizlife.com<https://mail.ezvizlife.com/owa/support.asia@ezvizlife.com>
EZVIZ India
support.india@ezvizlife.com<https://mail.ezvizlife.com/owa/support.india@ezvizlife.com>
EZVIZ Australia and New Zealand
support.au@ezvizlife.com<mailto:support.au@ezvizlife.com>
EZVIZ Latin America
support.latam@ezvizlife.com<https://mail.ezvizlife.com/owa/support.latam@ezvizlife.com><mailto:LATAM.support@hikvision.com>
EZVIZ Middle East and North Africa
support.mena@ezvizlife.com<mailto:support.mena@ezvizlife.com>
EZVIZ Africa
support.af@ezvizlife.com<https://mail.ezvizlife.com/owa/support.af@ezvizlife.com>
EZVIZ Russia & CIS
EZVIZ UK & Ireland
support.uk@hikvision.com<mailto:support.uk@hikvision.com> or support.uk@ezvizlife.com <mailto:support.uk@ezvizlife.com>
And provide the necessary information as required below:
Customer Information
* Country:
* Purchasing channel(from what company)
* Device Information
* Specific issue description
* Screenshot of error information
* The picture with serial number on device
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