Device Configured in Another Account?

To maintain the privacy and data security of our customers, EZVIZ does not have the ability to unlink any previously linked devices.

We recommend that you visit our online store to purchase a replacement.

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Please note:

EZVIZ does not sell used or reconditioned products through any of our authorized retailers. EZVIZ retailers only sell new or manufacturer-certified refurbished EZVIZ products. If you feel like you have received a product that does not fit the criteria stated above, please promptly return the product to the place of purchase and demand to be refunded the full price you paid for the product, then purchase the product from an authorized retailer.

Click Here for a list of authorized retailers or distributors,

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