Troubleshooting tips
Check the specs of the device to determine if the device has a microphone to record audio
Once you have determined that the device has audio
- Open the EZVIZ app and sign into your account
- Tap on the camera you would like to configure
- Tap on the gear (settings icon top right corner)
- Scroll down to audio and turn the audio on
****By default the audio switch/Audio recording for my device is turned off
Comments
3 comments
Thank you! That ended up being the issue with mine, it must’ve automatically switched after update.
i did that but when i go back to the cam the sound and IR turns off by itself. what to do?
Good evening,
I have the same problem and i couldn't fix it:
- The model that i have has a microphone, and i can hear the sound on the laptop
- On the phone is muted from the start and i can't hear anything
- I tried to find the sound option in the settings of the camera but is nowhere to be found.
- This happened after the last update of the app. Is there a way to install a previous version of the app? This one is really not ok.
I'm waiting for an answer.
Valentin
Please sign in to leave a comment.