Device added to another account? Device Requesting for Unbind??

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4 comments

  • Stuart Jackson

    Is it possible with proof of sale to have the device unbound from the original account? The camera I bought is unused and wasn't fitted.

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  • Artur

    Most of those cameras are shop returns by user that used it for 1-2 weeks and returned to the place where they bought. They register them to their account and returned without unbind. Shops doesn't check if they are unbind and after some time realized that they can't sold them as new product and sell to auctions. But strange is that Ezviz prefer to only sell new products, not to support the returned cameras at all saying this is security reason.This is not security, this is only to sell more !!!! Ezviz create a lot of electro-waste... Time to tell this to European Comunity...

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  • Shawn Delong

    The staff has no idea! No help at all. I was excited for this camera but now I'm just going to bash it at every chance. What a bunch of losers

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  • Artur

    They say this is due to security reason to not allow two people with different accounts to be assigned to one camera. But what is the problem to kick off the first one and assign the second one only to it? There can be few restrictions like inside the same network, preferred in LAN mode only, Verification Code & Serial Number of camera from barcode, previous registered user not active in system for 3 months, etc.

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