My Q chamberlain garage opener update - March 2017

Customers are having issues with their MY Q chamberlain garage opener when they install EZVIZ NVRs in their homes We have a temporary fix to this issue while we work on a permanent solution.

The two common models of MY Q are;

Wired Hub

Chamberlain / LiftMaster CIGBU Internet Gateway for MyQ Technology Enabled Garage Door Openers

WiFi Device

Chamberlain MYQ-G0201 MyQ-Garage Controls Your Garage Door Opener with Your Smartphone

 Issue:

When EZVIZ NVR is added to a home that has MY Q, the EZVIZ NVR shuts down the MYQ operation. This problem is persistent with the wired hub model.

Temporary Fix:

Change the MY Q hub from the wired model to the WiFi model. The suggested WiFi model that is compatible with EZVIZ NVRs is Chamberlain MYQ-G0201 MyQ-Garage